Frequently Asked Questions

Orders:

WHERE DO YOU SHIP?

Currently we only have availability to ship within Canada. 

 

WHAT IS MY ORDER STATUS AND HOW LONG WILL TAKE TO BE DELIVERED?

Once your order is placed, you'll receive an order confirmation to your email. After your order has shipped, a shipping confirmation email will be sent to you. Orders typically take 3-5 business days to be fulfilled, and all packages are shipped via Canada Post.

 

CAN I SEND YOUR PRODUCTS AS A GIFT?

Absolutely! Just make sure to enter their shipping address and include their name in the notes section at checkout. You can also reach out to us via email within 24 hours of placing your order, and we can add a personalized card for your special someone!

 

DO YOU HAVE SOCIAL MEDIA?

Yes! Please follow us on Instagram and TikTok: @Boteros_Craft. Share with your friends and family, and help us grow our community!

 

WHERE TO FIND US:

WHERE ARE YOU LOCATED?

We are based in Toronto, Canada, and sell online. Follow us on social media to stay updated on our latest products and be the first to know when we host a POP UP event!