Shipping policy

At Botero’s Craft, we are committed to ensuring that your candles arrive safely and promptly. Here’s what you need to know about our shipping process:

  1. Order Processing
    All orders are processed within 3-5 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

  2. Shipping Rates
    Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping through Canada Post for all orders within Canada.

  3. Delivery Times

  • Canada: 3-7 business days after dispatch.

  1. Shipping Carriers
    We ship all orders through Canada Post for domestic and international deliveries. Please note that shipping times may be affected by holidays, weather, or customs delays.

  2. Lost or Delayed Packages
    If your package is delayed or lost, please contact us with your order number, and we will do our best to assist you. Please note that once a package is with the carrier, shipping delays are beyond our control.

  3. Order Tracking
    Once your order has shipped, you will receive a tracking number via email. You can track your package on the carrier’s website.

  4. Incorrect Shipping Address
    Please ensure your shipping address is correct. We are not responsible for packages sent to the wrong address if it was provided incorrectly at checkout.